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Appendix – Things to Remember & Lab Exercises A-9

Using the ShoreTel Call Manager Features – Student Guide

Lab 2 – Using the Workgroup Call Manager

Workgroup Agent and Supervisor Call Manager

Launch the Workgroup Supervisor Call Manager.

Bring up the Agent Monitor Window:

• Login and logout agents from the Agent Monitor window.

• Make a call to the workgroup and do a call pickup from the Agent Monitor.

• Transfer the call back to the agent using the left and right mouse drag and drop

options between windows.

• Use the docking options.

• From the Agent Monitor window, dial an agent’s extension.

Bring up the Queue Monitor window:

• Place a couple of calls to the workgroup extension and watch calls in the queue.

• Reset the thresholds from the Queue Monitor window.

• Use view options (compact, detail).

Launch the ShoreTel Voice Mail Viewer: (This can be done from the Windows

START/PROGRAMS/SHORETEL menu links.)

• View the personal and shared Workgroup mailbox.

• Forward a workgroup message to an Agent’s personal mailbox.

• Change the Subject field.

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ShoreTel ShoreWare Specifiche Pagina 69