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ShoreWareCall ManagerManualPRODUCT DOCUMENTATIONRELEASE 9

ShoreWare Call Manager Manual Chapter 1: Introduction10— Workgroup Queue Monitor.ShoreTel includes a SoftPhone license with the purchase of Workgroup

ShoreWare Call Manager Manual Chapter 8: Managing Address Entries100Example 1: “ShoreTel, Inc.”• Fields that do not contain double quotes or commas wi

Chapter 8: Managing Address Entries ShoreWare Call Manager ManualShoreTel 9 101— Business Phone 2: Directory Viewer displays contents under the Busine

ShoreWare Call Manager Manual Chapter 8: Managing Address Entries1028.4.2.2 XML FilesXML files contain a structured set of elements. The following sec

Chapter 8: Managing Address Entries ShoreWare Call Manager ManualShoreTel 9 103— valid attributes: type, name, valueType: The type attribute must be e

ShoreWare Call Manager Manual Chapter 8: Managing Address Entries104 <name first="Sarah" middle="" last="Clauser"/

Chapter 8: Managing Address Entries ShoreWare Call Manager ManualShoreTel 9 105To open the Speed Dial Viewer, perform one of the following:• Click the

ShoreWare Call Manager Manual Chapter 8: Managing Address Entries106Step 3 Release the mouse button.

ShoreTel 9 107CHAPTER9Managing Voice Mail9.1 IntroductionCall Manager provides access to voice messages received by your user and workgroup extensions

ShoreWare Call Manager Manual Chapter 9: Managing Voice Mail108• Inbox Folder: The Inbox folder receives an extension’s inbound voice messages. Messag

Chapter 9: Managing Voice Mail ShoreWare Call Manager ManualShoreTel 9 109message informing them of the imminent auto deletion of their message. The r

Chapter 1: Introduction ShoreWare Call Manager ManualShoreTel 9 111.3.3 Video RequirementsComputers configured for video calls require the following:•

ShoreWare Call Manager Manual Chapter 9: Managing Voice Mail110— Reply: Press this button to record and send a response to the highlighted message.— F

Chapter 9: Managing Voice Mail ShoreWare Call Manager ManualShoreTel 9 111— Playback device: This icon controls the device through which you listen to

ShoreWare Call Manager Manual Chapter 9: Managing Voice Mail112To recover the highlighted message from the Deleted folder, perform one of the followin

Chapter 9: Managing Voice Mail ShoreWare Call Manager ManualShoreTel 9 113Step 4 Press the Device button in the bottom left corner to specify the reco

ShoreWare Call Manager Manual Chapter 9: Managing Voice Mail114Step 3 Select the recipients of the message on the left table by highlighting the desir

Chapter 9: Managing Voice Mail ShoreWare Call Manager ManualShoreTel 9 115Step 6 Click the Send button to send the messages to the Recipients.9.4.7 Vi

ShoreWare Call Manager Manual Chapter 9: Managing Voice Mail116• Select Disabled to prevent Call Manager from sending you notification messages.• Sele

Chapter 9: Managing Voice Mail ShoreWare Call Manager ManualShoreTel 9 117this option defines the notification process until Call Manager receives a r

ShoreWare Call Manager Manual Chapter 9: Managing Voice Mail118Step 3 Enable Escalation from the Options and Preferences: Voice Mail panel by clearing

Chapter 9: Managing Voice Mail ShoreWare Call Manager ManualShoreTel 9 119• Edit/View button: Pressing the Edit/View button opens the Distribution Lis

ShoreWare Call Manager Manual Chapter 1: Introduction12

ShoreWare Call Manager Manual Chapter 9: Managing Voice Mail1209.6.3 Managing User Distribution Lists9.6.3.1 Creating Distribution ListsThe title assi

Chapter 9: Managing Voice Mail ShoreWare Call Manager ManualShoreTel 9 121• Click the Lists button on the Action bar.• Right click in the contents are

ShoreWare Call Manager Manual Chapter 9: Managing Voice Mail122To delete a distribution listStep 1 Open the Distribution List panel by performing one

Chapter 9: Managing Voice Mail ShoreWare Call Manager ManualShoreTel 9 1239.7 Configuring Voice Mail9.7.1 Options and PreferencesThe Options and Prefe

ShoreWare Call Manager Manual Chapter 9: Managing Voice Mail124

ShoreTel 9 125CHAPTER10Workgroups and Operators10.1 IntroductionWorkgroups is an entry level contact center application for small, informal Automatic

ShoreWare Call Manager Manual Chapter 10: Workgroups and Operators12610.2.3 OperatorOperator Call Manager is assigned to users that are required to pr

Chapter 10: Workgroups and Operators ShoreWare Call Manager ManualShoreTel 9 127To manually enter wrap up mode, perform one of the following:• Click t

ShoreWare Call Manager Manual Chapter 10: Workgroups and Operators12810.4.1.1 Viewer ComponentsThe Queue Monitor comprises an action bar, a workgroup

Chapter 10: Workgroups and Operators ShoreWare Call Manager ManualShoreTel 9 129To set workgroup warning thresholds:Step 1 Open the Options and Prefer

ShoreTel 9 13CHAPTER2Getting Started2.1 IntroductionThis chapter discusses installation issues and describes application preferences.2.2 InstallationC

ShoreWare Call Manager Manual Chapter 10: Workgroups and Operators130To open the Agent Monitor, perform one of the following:• Click the Application B

Chapter 10: Workgroups and Operators ShoreWare Call Manager ManualShoreTel 9 131• Agent List: The Agent table lists the Agents in the Workgroups to wh

ShoreWare Call Manager Manual Chapter 10: Workgroups and Operators132• Right click the ShoreTel icon in the system tray and select Windows -> Bridg

Chapter 10: Workgroups and Operators ShoreWare Call Manager ManualShoreTel 9 13310.4.3.2 Bridged Call Appearance Monitor ComponentsThe Bridged Call Ap

ShoreWare Call Manager Manual Chapter 10: Workgroups and Operators134• Outbound to an external number – the following caller ID options are displayed

Chapter 10: Workgroups and Operators ShoreWare Call Manager ManualShoreTel 9 13510.5.2 Contacts ViewerThe Contact viewer provides access to Contact Li

ShoreWare Call Manager Manual Chapter 10: Workgroups and Operators136

ShoreTel 9 137CHAPTER11Contact Center11.1 IntroductionThe ShoreTel Contact Center is a software application that controls, manages, and monitors call

ShoreWare Call Manager Manual Chapter 11: Contact Center138Contact Center Supervisors can access Contact Center through Call Manager only on PCs upon

Chapter 11: Contact Center ShoreWare Call Manager ManualShoreTel 9 139Step 4 The Group manager window allows you to log into or out of select contact

ShoreWare Call Manager Manual Chapter 2: Getting Started14Step 1 Install DotNet Framework for 64-bit Windows Citrix machines – Version 2.0 or higher.D

ShoreWare Call Manager Manual Chapter 11: Contact Center140Step 7 Next, click the Configure Queue Monitor button from the Contact Center Options windo

Chapter 11: Contact Center ShoreWare Call Manager ManualShoreTel 9 141Step 8 Select the Show Agent Toolbar check box from the Contact Center Options w

ShoreWare Call Manager Manual Chapter 11: Contact Center142Contact Center upgrades for the agents and supervisors are distinct from Call Manager upgra

Chapter 11: Contact Center ShoreWare Call Manager ManualShoreTel 9 143Figure 11-10 Receiving Contact Center Call Through Call Manager

ShoreWare Call Manager Manual Chapter 11: Contact Center144

ShoreTel 9 145CHAPTER12Outlook Integration12.1 IntroductionFor Microsoft Outlook users, Call Manager supports integration with Outlook inbox, voice ma

ShoreWare Call Manager Manual Chapter 12: Outlook Integration146• Press Ctrl+O.Step 2 Select Outlook in the menu on the left side of the window.Step 3

Chapter 12: Outlook Integration ShoreWare Call Manager ManualShoreTel 9 147• Delete Voice Mail from Message when Moved: When this parameter is selecte

ShoreWare Call Manager Manual Chapter 12: Outlook Integration148Step 4 Click OK to close the dialog box.To set your work week on/off hours in Outlook:

Chapter 12: Outlook Integration ShoreWare Call Manager ManualShoreTel 9 149Step 3 Change the call handling mode to one of the radio buttons on the lef

Chapter 2: Getting Started ShoreWare Call Manager ManualShoreTel 9 15to monitor the system for inbound voice calls or instant messages. The System Tra

ShoreWare Call Manager Manual Chapter 12: Outlook Integration150

ShoreTel 9 151APPENDIXAOptions and Preferences WindowA.1 IntroductionThe Options and Preferences window contains panels that configure many Call Manag

ShoreWare Call Manager Manual Appendix A: Options and Preferences Window152To access the QuickDialer panel, open the Options and Preferences window an

Appendix A: Options and Preferences Window ShoreWare Call Manager ManualShoreTel 9 153• Show extension calling actions: Selecting this option configur

ShoreWare Call Manager Manual Appendix A: Options and Preferences Window154— Warn when not using Standard Call Handling Mode – Select this option to r

Appendix A: Options and Preferences Window ShoreWare Call Manager ManualShoreTel 9 155To access a Call Handling Mode configuration panel, open the Opt

ShoreWare Call Manager Manual Appendix A: Options and Preferences Window156A.2.5 Office AnywhereOffice Anywhere is a ShoreWare feature that allows use

Appendix A: Options and Preferences Window ShoreWare Call Manager ManualShoreTel 9 157• Clear Previous Numbers: Press this button to remove the number

ShoreWare Call Manager Manual Appendix A: Options and Preferences Window158• Enable record caller’s name for Find Me: This option enables Announced Fi

Appendix A: Options and Preferences Window ShoreWare Call Manager ManualShoreTel 9 159• Notification Delivery options: This parameter specifies the me

ShoreWare Call Manager Manual Chapter 2: Getting Started162.4 Usage Preferences2.4.1 Language SelectionCall Manager displays menus in all languages av

ShoreWare Call Manager Manual Appendix A: Options and Preferences Window160Escalation panel parameters include:• Notification Options: This option spe

Appendix A: Options and Preferences Window ShoreWare Call Manager ManualShoreTel 9 161• Step parameters apply only to the step highlighted in the step

ShoreWare Call Manager Manual Appendix A: Options and Preferences Window162To access the Outlook panel, open the Options and Preferences window and se

Appendix A: Options and Preferences Window ShoreWare Call Manager ManualShoreTel 9 163Z If Voice Mail Integration is not installed and Outlook is avai

ShoreWare Call Manager Manual Appendix A: Options and Preferences Window164Workgroup panel parameters include:• Show alert when call is in queue: When

Appendix A: Options and Preferences Window ShoreWare Call Manager ManualShoreTel 9 165— Server name: This parameter specifies the name or address of t

ShoreWare Call Manager Manual Appendix A: Options and Preferences Window166Z Pressing the Modify Rule button opens the Condition Setup panel and fills

Appendix A: Options and Preferences Window ShoreWare Call Manager ManualShoreTel 9 167A.2.13.1 Instant Messaging panelThe Instant Messaging panel spec

ShoreWare Call Manager Manual Appendix A: Options and Preferences Window168• Initiate instant messaging when double clicking on a contact in the Conta

Appendix A: Options and Preferences Window ShoreWare Call Manager ManualShoreTel 9 169— one combined telephony and instant messaging presence: Contact

Chapter 2: Getting Started ShoreWare Call Manager ManualShoreTel 9 172.4.2 Sound PreferencesYou can configure Call Manager to play audio wav files whe

ShoreWare Call Manager Manual Appendix A: Options and Preferences Window170• auto accept invitation: All requests are accepted. When the user receives

Appendix A: Options and Preferences Window ShoreWare Call Manager ManualShoreTel 9 171Conferencing panel parameters include:• User name and Password:

ShoreWare Call Manager Manual Appendix A: Options and Preferences Window172• Audio Device: This option specifies the device through which the user acc

Appendix A: Options and Preferences Window ShoreWare Call Manager ManualShoreTel 9 173While many cameras compensate for poor lighting conditions, this

ShoreWare Call Manager Manual Appendix A: Options and Preferences Window174— System Default refers to the language designated by the administrator as

ShoreTel 9 175IndexSymbols.csv file, export Directory to . . . . . . . . . . . . . . . . . . . . . . . 89.NET Framework . . . . . . . . . . . . . .

ShoreWare Call Manager Manual Index176exiting Call Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14extension assignment . . . . .

Index ShoreWare Call Manager ManualShoreTel 9 177telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164trunk access code . .

ShoreWare Call Manager Manual Index178voice mail notification . . . . . . . . . . . . . . . . . . . . . 115–116voice mail notification, voice mail

ShoreWare Call Manager Manual Chapter 2: Getting Started18

ShoreTel 9 19CHAPTER3Accessing Call Manager3.1 Call Manager WindowsCall Manager windows provide access to ShoreWare client services. In addition to in

Document and Software CopyrightsCopyright © 1998–2009 by ShoreTel, inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United Stat

ShoreWare Call Manager Manual Chapter 3: Accessing Call Manager20• displays Call Manager viewers.• is separated from the Main Call Manager window.When

Chapter 3: Accessing Call Manager ShoreWare Call Manager ManualShoreTel 9 213.1.2.1 Application ButtonThe Application Button appears as the ShoreTel l

ShoreWare Call Manager Manual Chapter 3: Accessing Call Manager223.1.2.4 ToolbarsToolbars provide single button access to Call Manager tasks. Call Man

Chapter 3: Accessing Call Manager ShoreWare Call Manager ManualShoreTel 9 23QuickDialer properties include:• Tokens are delimited by spaces: — mark is

ShoreWare Call Manager Manual Chapter 3: Accessing Call Manager24highlighted, call management operations initiated from Main Window menus are performe

Chapter 3: Accessing Call Manager ShoreWare Call Manager ManualShoreTel 9 25Step 2 Select General in the menu on the left side of the window.Step 3 Ma

ShoreWare Call Manager Manual Chapter 3: Accessing Call Manager26Step 2 Drag the window into the body of the receiving Satellite window. Figure 3-8 sh

Chapter 3: Accessing Call Manager ShoreWare Call Manager ManualShoreTel 9 27Figure 3-10 displays the Satellite window that results from releasing the

ShoreWare Call Manager Manual Chapter 3: Accessing Call Manager28Figure 3-13 depicts the result of hovering the Satellite window over a local drop tar

Chapter 3: Accessing Call Manager ShoreWare Call Manager ManualShoreTel 9 293.2.1 Normal ModeThe Normal Call Manager window, shown in Figure 3-1, can

ShoreTel 9 3Table of ContentsTABLE OF CONTENTS 3CHAPTER 1: INTRODUCTION 91.1 Call Manager Description . . . . . . . . . . . . . . . . . . . . . . .

ShoreWare Call Manager Manual Chapter 3: Accessing Call Manager303.2.4 System TrayThe System Tray displays a ShoreTel icon when Call Manager is runnin

Chapter 3: Accessing Call Manager ShoreWare Call Manager ManualShoreTel 9 31• Contacts: The Contact viewer displays your contact lists. Contact lists

ShoreWare Call Manager Manual Chapter 3: Accessing Call Manager32

ShoreTel 9 33CHAPTER4Voice Calls4.1 IntroductionCall Manager provides a Graphical User Interface for initiating and handling your voice calls. Call Ma

ShoreWare Call Manager Manual Chapter 4: Voice Calls344.2.2 SoftPhoneSoftPhone is a Call Manager component that performs voice calls and voice mail fu

Chapter 4: Voice Calls ShoreWare Call Manager ManualShoreTel 9 35The Office Anywhere option is not available until a phone number is entered into the

ShoreWare Call Manager Manual Chapter 4: Voice Calls36When your call stack is full, Call Manager permits one additional outbound call for performing c

Chapter 4: Voice Calls ShoreWare Call Manager ManualShoreTel 9 37Step 1 Open Options and Preferences by performing one of the following:• Select Tools

ShoreWare Call Manager Manual Chapter 4: Voice Calls38• Click the Application Button and select Dial -> Make Call.• Right click the ShoreTel icon i

Chapter 4: Voice Calls ShoreWare Call Manager ManualShoreTel 9 39Section 3.1.2.6 on page 23 describes call cells.4.5.2 Answering Calls4.5.2.1 Answerin

ShoreWare Call Manager Manual Table of Contents 44.3 Configuring Device Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ShoreWare Call Manager Manual Chapter 4: Voice Calls40Step 2 Begin entering the user’s name or number in the data entry field at the top of the panel.

Chapter 4: Voice Calls ShoreWare Call Manager ManualShoreTel 9 41• Click the Application Button and select Call -> Transfer.• Select Call -> Tra

ShoreWare Call Manager Manual Chapter 4: Voice Calls42Each schedule consists of a name and a list of day-time intervals. Call Manager panels refer to

Chapter 4: Voice Calls ShoreWare Call Manager ManualShoreTel 9 43—The Out of Office schedule is the inverse of the selected schedule in the Standard C

ShoreWare Call Manager Manual Chapter 4: Voice Calls444.5.4.4 Call Handling Mode DelegationCall Handling Mode Delegation permits the change of a user’

Chapter 4: Voice Calls ShoreWare Call Manager ManualShoreTel 9 45• Requiring unidentified callers to announce their name by routing them to Announced

ShoreWare Call Manager Manual Chapter 4: Voice Calls46• Condition: The condition is the filtering criteria that determines if a corresponding call han

Chapter 4: Voice Calls ShoreWare Call Manager ManualShoreTel 9 47— Forward Call to Auto Find Me: This action routes the call to voicemail, which then

ShoreWare Call Manager Manual Chapter 4: Voice Calls48Step 1 Press the New Rule button, located at the top of the panel.Call Manager displays the Pers

Chapter 4: Voice Calls ShoreWare Call Manager ManualShoreTel 9 49Step 3 Click each hypertext region, enter specific filtering criteria in the dialog b

Table of Contents ShoreWare Call Manager ManualShoreTel 9 5CHAPTER 6: PRESENCE 776.1 Description. . . . . . . . . . . . . . . . . . . . . . . . . . .

ShoreWare Call Manager Manual Chapter 4: Voice Calls50Step 2 Press the Modify Rule button at the top of the panel.Step 3 Modify rule parameters, using

Chapter 4: Voice Calls ShoreWare Call Manager ManualShoreTel 9 51Managing the Call Routing PlanThe Call Routing Plan determines the rules that are act

ShoreWare Call Manager Manual Chapter 4: Voice Calls52When a call is forwarded to a Find Me destination, the phone at the Find Me destination displays

Chapter 4: Voice Calls ShoreWare Call Manager ManualShoreTel 9 53Voice call management task for a call are performed by pressing the buttons on the ri

ShoreWare Call Manager Manual Chapter 4: Voice Calls54• Click the Application Button and select Call -> Transfer.• Right click the ShoreTel Tray ic

Chapter 4: Voice Calls ShoreWare Call Manager ManualShoreTel 9 55• When you press the Tra n s f e r button after the second call reaches the Connected

ShoreWare Call Manager Manual Chapter 4: Voice Calls564.6.4 Call Interruptions4.6.4.1 HoldThe Hold function maintains the state of a call while suspen

Chapter 4: Voice Calls ShoreWare Call Manager ManualShoreTel 9 574.6.4.2 Park and UnparkParking a call places a call on hold on another extension. Thi

ShoreWare Call Manager Manual Chapter 4: Voice Calls58The call cell that represents the parked call is removed from your Active Call Area. If the reci

Chapter 4: Voice Calls ShoreWare Call Manager ManualShoreTel 9 59being recorded is a system option that is configured by the system administrator. Sho

ShoreWare Call Manager Manual Table of Contents 69.3.2 Managing Viewer Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ShoreWare Call Manager Manual Chapter 4: Voice Calls60• Press the HangUp button on the call cell.• Right click the call cell and select Hang Up• Selec

Chapter 4: Voice Calls ShoreWare Call Manager ManualShoreTel 9 61• To terminate a conference call, either hang up the entire conference or individuall

ShoreWare Call Manager Manual Chapter 4: Voice Calls62Joining two callsJoining two calls merges them into a single conference call. You join the call

Chapter 4: Voice Calls ShoreWare Call Manager ManualShoreTel 9 634.7.2 Converged ConferencingConverged Conferencing is a ShoreWare feature that suppor

ShoreWare Call Manager Manual Chapter 4: Voice Calls644.7.3.2 Supported Video DevicesMany video devices provide options to compensate for poor light c

Chapter 4: Voice Calls ShoreWare Call Manager ManualShoreTel 9 65• Transfer Button: This button transfers the call, including the video session, to an

ShoreWare Call Manager Manual Chapter 4: Voice Calls66• Press Ctrl+Alt+GThe Overhead Page option on Call Manager menus is disabled if a paging extensi

Chapter 4: Voice Calls ShoreWare Call Manager ManualShoreTel 9 674.8.3 Whisper PageWhisper Page allows a user to interrupt a user’s call and talk with

ShoreWare Call Manager Manual Chapter 4: Voice Calls684.9 History ViewerThe History Viewer displays information about your previous calls. Each Histor

Chapter 4: Voice Calls ShoreWare Call Manager ManualShoreTel 9 69— From/To: This column displays an icon and label that indicates the call origination

Table of Contents ShoreWare Call Manager ManualShoreTel 9 712.3 Configuring Outlook for Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . .

ShoreWare Call Manager Manual Chapter 4: Voice Calls704.9.2.2 Clearing the HistoryYou can recover messages in the Deleted folder until ShoreWare remov

Chapter 4: Voice Calls ShoreWare Call Manager ManualShoreTel 9 71• Double click the call record • Right click on the call record and select the desire

ShoreWare Call Manager Manual Chapter 4: Voice Calls72

ShoreTel 9 73CHAPTER5Instant Messaging5.1 DescriptionInstant messaging is the real-time transmission of text between two or more system users. Instant

ShoreWare Call Manager Manual Chapter 5: Instant Messaging74All IMs of a single conversation are displayed in the same Instant Message window. Closing

Chapter 5: Instant Messaging ShoreWare Call Manager ManualShoreTel 9 75• Call Toolbar: Pressing the IM button adds an IM to an existing call. This but

ShoreWare Call Manager Manual Chapter 5: Instant Messaging765.3.3 Creating and Sending a MessageTo create a message, verify that the Message Window is

ShoreTel 9 77CHAPTER6Presence6.1 DescriptionPresence is a ShoreWare feature that identifies, uses, and distributes the availability of system users an

ShoreWare Call Manager Manual Chapter 6: Presence78ShoreWare defines the following Telephony Presence States, listed from highest to lowest priority:•

Chapter 6: Presence ShoreWare Call Manager ManualShoreTel 9 79• Idle: This state indicates that Call Manager has not detected any keyboard or mouse ac

ShoreWare Call Manager Manual Table of Contents 8

ShoreWare Call Manager Manual Chapter 6: Presence806.2.3 Combined PresenceCall Manager displays the combined presence state when configured to show on

Chapter 6: Presence ShoreWare Call Manager ManualShoreTel 9 81The Options and Preferences: Instant Messaging – Presence panel specifies the presence i

ShoreWare Call Manager Manual Chapter 6: Presence826.4.1 Privacy StatesPresence privacy states define the IM interaction status between two system use

Chapter 6: Presence ShoreWare Call Manager ManualShoreTel 9 836.4.3 Managing the Privacy Access ListThe Options and Preference: Instant Messaging Priv

ShoreWare Call Manager Manual Chapter 6: Presence84

ShoreTel 9 85CHAPTER7SoftPhone7.1 IntroductionSoftPhone is a Call Manager software component through which you participate in voice calls and listen t

ShoreWare Call Manager Manual Chapter 7: SoftPhone867.2.3 KeypadThe Call Manager keypad, located on the right side of the Assignment bar, has twelve k

ShoreTel 9 87CHAPTER8Managing Address Entries8.1 IntroductionCall Manager provides three viewers for organizing and displaying address information of

ShoreWare Call Manager Manual Chapter 8: Managing Address Entries88• First Name• Middle Name• Last Name• Department• Extension• Business• Mobile• emai

Chapter 8: Managing Address Entries ShoreWare Call Manager ManualShoreTel 9 89In addition to performing column heading sorts, you can group address en

ShoreTel 9 9CHAPTER1Introduction1.1 Call Manager DescriptionCall Manager is the ShoreWare client application that manages a user’s calls, voice mail,

ShoreWare Call Manager Manual Chapter 8: Managing Address Entries90Step 2 Right-click the entry and select Add as a Contact.Step 3 Select the contact

Chapter 8: Managing Address Entries ShoreWare Call Manager ManualShoreTel 9 91Step 2 Enter the address information for the new personal contact.Step 3

ShoreWare Call Manager Manual Chapter 8: Managing Address Entries92The context menu, as shown in Figure 8-5, displays the contact methods defined for

Chapter 8: Managing Address Entries ShoreWare Call Manager ManualShoreTel 9 93The Contact Viewer displays the complete Contact List through a collapsi

ShoreWare Call Manager Manual Chapter 8: Managing Address Entries94All Contact viewer modes display the Filter bar.• Column Headings: Column headings

Chapter 8: Managing Address Entries ShoreWare Call Manager ManualShoreTel 9 95• Drag a name from the Directory viewer into the Contact viewer. If the

ShoreWare Call Manager Manual Chapter 8: Managing Address Entries968.3.3.3 Removing a Contact EntryDeleting entries from a Contact List makes them ina

Chapter 8: Managing Address Entries ShoreWare Call Manager ManualShoreTel 9 97To initiate a voice call to any of the contact’s number or to initiate a

ShoreWare Call Manager Manual Chapter 8: Managing Address Entries98When a file is removed from the folder, the contacts listed in that file remain in

Chapter 8: Managing Address Entries ShoreWare Call Manager ManualShoreTel 9 99Field CompositionEach field denotes one property for the file or for one